REACH - (Recognise-Engage-Act-Call-Help is on its way)
REACH is a system that helps patients, their family and carer/s escalate their concerns with staff about worrying changes in a patient's condition. It stands for Recognise-Engage-Act-Call-Help is on its way.
If you are worried about a patient in hospital, first talk to your nurse or doctor. If you are still worried, ask to speak to the nurse in charge and request a 'clinical review'. If you are still worried, call your hospital's REACH number. You can find the number on posters or flyers at your hospital.
You can access the Clinical Excellence Commission REACH Flyer below. The brochure explains what REACH is, how it works and what you can do if you are concerned about a change in the patient's condition.