QCH Nurse Navigators

The Nurse Navigator (NN) Service helps families of children with complex conditions navigate the services/specialties they need to access across the healthcare system. We provide a range of support aimed at educating and empowering families to be actively involved in their child’s care and treatment across the healthcare journey.

The QCH nurse navigators link with statewide paediatric services through other nurse navigators in regional, rural and remote areas to coordinate care for their patients. There are also links with nurse navigators in adult services and with the connected care program. The Nurse Navigator Service is a state-wide service (including northern New South Wales).

Nurse Navigators: 

•Provide navigation support across the patient journey.

•Create partnerships with community and local care providers, hospital and healthcare providers and non-government organisations.

•Assess health literacy to support patients and families understand their health and the healthcare system.

•Make sure that patients are receiving evidence-based care.

•Provide support to families who have recently returned home after being discharged from hospital.

We help families through this transition period by making sure that they are connected with a local primary care provider.

•Make sure that families are getting the most out of each hospital visit e.g. reducing unnecessary hospital visits.

•Lead and coordinate meetings with different care providers/services patients need to access and arrange telehealth consultations where appropriate.